Call Center Services > Specialized Services

At Essential Messaging we understand that every company is unique.  As a result, we have created 3 distinctive levels of call center customization that meet your company’s needs.  

1. We’ve given you the ability to create a custom message template that allows us to capture the information you consider crucial; such as the caller’s name, contact number, or whether they are new or existing clients.
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
2. Our advanced technology allows for any of your callers to receive individualized service. Our operators are prompted by the system with a scripted messaging template, customized to your company’s specific requests, which changes depending on the nature of the call.  The operator is able to adapt to the situation allowing them to offer the caller a personalized experience.
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
3. The highest level of live operator customization includes the creation of an extensive script, which is linked to a database of information you have provided. This is the ultimate in personalization; it allows you to select a unique experience for each and every one of your best clients.  Our operators are fully equipped to handle your clients with a new level of service, as they are guided by the system offering dozens of call options and appropriate dispatching instructions.
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   

Essential Messaging recognizes that any missed calls can mean dollars to your bottom line, so we have adapted our services to extend to the industries you serve.

Service Companies

We offer Service Companies the personal touch they extend to their clients.  From our operator-assisted services to voicemail or executive level service, you can expect the same level of care from Essential Messaging.

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Contractor Services

As a company offering Contractor Services, such as plumbers or general contractors, Essential Messaging is your source for professional representation with a personal touch.  We understand that your callers prefer a live person assisting them as opposed to an automated system that can’t offer answers to immediate questions.

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Medical Answering Service

When you need a Medical Answering Service to offer relief for high-volume calls or the ability to filter urgent vs. non-urgent calls, Essential Messaging is the one to choose.  We can combine our automated system plus operator services to develop a solution that exceeds your expectations.  We specialize in screening patients to your specifications, offer limitless call dispatching options for your Physicians, and are your 24-hour a day full-service medical answering support system.

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Funeral Home Answering Services

Essential Messaging can function as an extension of your funeral home with our Funeral Home Answering Services. Our customization options allow our operators to adapt to whatever answering protocol you have identified.  In addition, our live answering service can relay urgent calls to your staff either via phone, email, pager, or fax.  No matter how sensitive the situation, our representatives are skilled to handle your calls delicately and knowledgeably.

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Property Management

We understand the communication needs for Property Management can be exhaustive, so we have designed a custom-tailored scripted application that guides our operators through hundreds of different call types and options based on your preferences.   We can answer your calls after-hours, when you are out on the property, or any time you need us.

Start saving time and money contact us about providing you with the Specialized Business Solutions you need 888-883-3132.

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