Contact us now for your free consultation.

Free 30-day trial offer. Try, for free, our call management answers, for 30-days. You will be impressed with our professional, courteous operators and guaranteed, automated voicemail solutions.

• Client's Needs — We will analyze your needs to ensure that your customers receive the most professional voice
• Primary Call Types —
• Emergency Procedures — Part of our dispatching service, this is very important to any business. For example, if a medical practice they want to be contaced immediately for any patient emergencies. Another example, might be a service-oriented companies. For potential sales, the company will want to be contacted for follow-up on the lead as soon as possible. In this competitve world it is extremely important that your business follows up immediately with any potential sale leads.
• Industry Trends — We work hard to ensure that your new telephone answering system is installed with the latest technology.

• Ring Time — Our computer generated reports show that 90% of all calls are picked up by the 3rd ring. We monitor call volume weekly to ensure that we are properly staffed during heavy call times. We want to ensure that you don't miss a call and your customers must wait long.
• Dispatch Time — When Essential Messaging receives a call that you have specificed as urgent it is standard procedure for us to contact your on-call person. This can be done via email, text message, email, paged, contacted on a cell phone or land line.
• Service Quality — We measure the quality of our service through our state-of-the-art answering equipment, our incentive base pay for our operators, and extensive training. Our operators must answer at least 100 test calls before we allow them to answer your important telephone calls.
• Operator Training — Our operators separate us from our competitors. We do not pay our operators with minimum wage. They are paid according to performance on the telephone. We review their performance weekly over a variety of categores
  

• Proper Phone Etiquette — Politeness and positive energy are essential. Our operators will stay current and have the necessary knowledge about your business to include personnel and resolutions. Not to mention saying "please" and "thank you."
• Accurate Messages — As part of a voice messaging service, an accurate message is very important. Our operators repeat telephone numbers back or repeat names to ensure clarity and spelling if necessary. You may have different requirements as well. Our operators are aware of your special needs.
• Voice Quality — Was the call clear? We ensure that operators do not mumble, enunciate words and have an audible voice level.
• Professionalism — Agents are required to handle an entire call professionally and enthusiastically. We promote our operators to have a friendly approach.