Call Center Services > Operator

Live, Friendly Operaters

What are the benefits to having an Operator?

• An operator is your virtual assistant for call answering, taking messages and receptionist services.
• Personalized message templates allow us to capture the information you consider important. Whether it is your client's first name, phone number or where they like to meet for breakfast.
• Every call is recorded, allowing for the review of unusual calls.
• Are you missing out on the Spanish-speaking community? We offer bilingual operators.
• Daily or instant fax logs can be sent to your office listing all messages received during the past 24 hours or within minutes of the call.
• Time based billing - We bill for "operator time". Time is recorded in six-second increments, allowing time for callers to hang-up.
• Free Voicemail account - You can receive all your messages without using "operator time." We summarize each message, noting the caller's name and company. Each voicemail also includes whom we attempted to contact from the on-call list and when they responded.
• Flexible pricing options - If another pricing package offers a better value, you can change any month.

Executive Level Services

Executive Level Services include Optional Executive Answer where our operators who have secretarial expertise and are skilled in answering calls in your business name and account protocols greet callers. Not only do our most experienced operators greet your callers, but also as an Executive Level account, your callers are given higher priority.  No matter how many incoming calls are in the queue, your callers will automatically be assisted with priority every time.

Alpha dispatch

Alpha dispatch offers personalized answers by our friendly operators with instant notification of the message to your alpha pager.

Advertising response

Advertising response is our way of helping you increase your return on investment during your ad campaign.  Our inbound telemarketing support center offers you a reliable answer to completing the sale.  Essential Messaging can receive all your advertising calls and provide rapid responses to your curious potential clients.  Our representatives are always prepared to help your customers find the services and products you provide.

Operator Assisted Services

Operator Assisted Services give callers the option of being connected to a live operator or leaving a voicemail message.  By reducing operator time and screening calls, we estimate that most companies can reduce their monthly bill by 30-60% when using the Operator Assisted Service.

This type of combined service is designed to provide high quality, affordable answering service to high volume accounts.  Typically, busy companies are forced to choose between no automation and 100% automation.  With our new operator assisted service, you have options.  We have combined the benefits of both tools into one service.

If your office handles a large amount of calls and you are on fixed budget, Operator Assisted Service is perfect for you.  In fact, many of your callers may prefer it to a traditional answering service because they can leave non-urgent messages quickly.

How does it work?

When a call is received it is answered by an automated attendant on the first ring every time. The caller then makes a selection from a short list options. 

Time sensitive greetings are personalized for your business' needs and for your callers to understand their options quickly.

For example, if the office hours for the ABC Company were 9am to 6pm, the system would be set-up as follows:

AM Greeting - Played from 6am to 9am: "Good Morning and thank you for calling the ABC Company. We're not open yet this morning, but if your call is an emergency and you require immediate assistance, please press 1 now and you will be connected to our answering service (LIVE OPERATOR). If this is not an emergency and you would like to leave a message for the office press 2 now. If you would like to hear our office hours, address or fax number, please press 3 now."

A similar greeting would be set-up for the ABC Company and modified to play during Office Hours and After Hours.