Call Center Services > Enhanced Services

Remote receptionist

Remote receptionist allows you to outsource your front-desk operations.  You can feel confident knowing that Essential Messaging can manage your appointment setting and scheduling needs.  We will professionally answer all calls with your company's name and transfer callers to appropriate office extension.  As an extension of our live answering service, Essential Messaging can save you valuable time and effort with our remote receptionist service.  Our operators can access your calendar via the web while in turn giving you the same direct online access to all of your appointments.

With our remote receptionist you can reduce your need for finding replacements during sick days or vacation time.  We train several representatives to manage your account, so your customer will always experience consistent service.

Remote receptionist consolidation allows large companies to dramatically reduce the cost of staffing receptionists in multiple locations.  For example, if you are paying 4 receptionists in 4 locations this can total up to $120,000 per year.  We can package the entire process saving your company 30-50%.  Call us for more details.

Overflow receptionist

Overflow receptionist gives you the ability to manage your appointments and your incoming calls on an as-needed basis.  Overflow calls are routed to our skilled operators who are ready to answer your client’s general questions, schedule appointments and transfer calls to the appropriate office extensions in the event your receptionist is unavailable.

Customer service

Customer service options make us your customer service outsourcing solution.  Our Inbound call-center operators will follow your custom call scripts precisely and use their knowledge of your business to support your own customers’ needs.

Order entry

Order entry is a cost-effective way for merchants such as web marketers and catalog sales companies to outsource order-taking or lead generation and reduce administrative costs.  Operators can place your customers’ orders for you. Incoming calls are processed through are order center while all information appears on the operator’s screen to enable accuracy during sales order entry.

•    Customized scripts for order-entry or information-gathering
•    Credit card processing
•    Web-based order entry
•    Toll-free numbers available
•    Help desk and customer support

Integrated Internet Service

Integrated Internet Service is an effective tool that Essential Messaging uses for your benefit.  You can view and download messages over the Internet or add Operator Callback or Web Chat to your company website.

The Internet On-call scheduler feature is a great new service, which allows you to control exactly who is on-call and when.  The change is instant, so the moment you make a change, our operators see the updated information.  You can also enter schedules up to 12 months in advance, and edit them at any time.

With the ability to fully control your own On-call schedule and give our operators immediate access to the on-call person, you can depend on our ability to maintain a bridge between you and your client.