We provide exceptional customer service and receptionist solutions.  Focusing our efforts on highly trained people and developing a dedicated team.

Each team recognizes the importance of every call to our clients providing you with the ultimate in messaging solutions.

A husband and wife team founded 20 years ago Car-Mel Answering Service. It was apparent from inception that the client was always their #1 priority. 

With pink message pads handy, the owners would camp at their desks in order to provide their clients with 24-hour phone service.  Now as Essential Messaging, over the years, we have grown into a full-service Call Center with the latest in technology, digital voicemail logging, and web-based applications

Essential Messaging now offers nationwide phone answering service to clients across the United States and includes satellite office in other regions of country including New York, Oklahoma, and Florida

 Staffing

• We take pride in our staff, training and longevity. 
• Our dedicated staff helps us be among the best in the industry.
• Several staff members have been with us for over 10 years.

 Training

• Documentation and training have been crucial to our success. 
• We believe in studying every industry we serve for phone answering service
• We modify our training according to your business and phone service needs.
• Our operators receive 2 weeks of training including role-play with sample accounts and over 200 sample calls before they ever step into our Call Center.

 Monitoring

• Voice quality controls and improving our training process allows us to offer you an phone answering accuracy percentage of 99.9905 (total errors / total operator calls). 
• Of those errors about 1/3 are found by our supervisor and corrected before the client ever notices. 
• We track service quality by day and by shift, and use the data to monitor our staffing needs. 
• With this tracking, you are provided quick service, qualified operators and support for a high number of received calls.